Insights We share our thoughts and knowledge. Why (most) contact centers fail to make profit Long response time From contact debt to a happy customer Silos and multiple tiers are killing customer service The best customer experience strategy " Contact us Name Email Telephone (+country code) Company/Organization Message 5 + 13 = Send Office in Lund Per Grönberg, CEO & Founder per@omnipros.se+46 766 23 64 05