Experts in Contact Centers

What we do.

We create industry leaders in customer experience. By introducing professionalism in your contact center we make it profitable. We achieve your full potential.

Introducing the professional advantage.

How we do it.

Using our own, unique eco-system contact center analysis model, we create tailored transformation program that yields results. We promise.

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Analysis

Omni Professionals has developed an analytics model consisting of hundreds of factors and effects, that all interact with one another. We call it the contact center eco-system. Our analysis model contains the benchmark and best practices for each factor in a large number of industries and regions/markets. By applying the model on your contact center – we create a tailored transformation program that yields results.

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The professional advantage

Omni Professionals consists of experienced contact center professionals that get the job done. Experience from a large number of clients and verticals, as well as different regions and markets, gives us a speed of delivery with high impact, achieving the transformation program’s expected results.

Where are you?

We've had clients on all continents and need for all major languages. We work where you are.

It’s not for everyone.

We work with organisations that have the will to become the industry leader in customer experience, using their contact center as a profitable tool to reach that goal.

Let’s discuss the future of your customer experience.

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Contact us

Office in Lund

per.gronberg@omnipros.se
+46 766 23 64 05

Östra Mårtensgatan 19, 223 61, Lund

 

 

Office in Hong Kong

patrik.riazzoli@omnipros.se
+852 5542 5500 (WeChat)
+46 703 98 12 86 (Whatsapp & iMessage)

69 Jervois Street, Sheung Wan, Hong Kong